Shipping policy

This Shipping Policy applies to all purchases made from ETRNL PRZNSE through our website and related services (the “Services”).

By placing an order, you agree to the terms outlined in this Shipping Policy in addition to our Terms of Service and Return & Final Sale Policy.

ETRNL PRZNSE currently ships within the United States only.

1. Order Processing

Orders are processed after payment authorization and verification.

Because many products are fulfilled through third-party production and fulfillment partners, processing times may vary depending on product type, production volume, and inventory availability.

Estimated processing times are provided as general guidelines only and are not guaranteed.

Orders are not processed on federal holidays.

We reserve the right to delay or hold orders for verification in cases of suspected fraud, payment issues, or incorrect shipping information.

2. Shipping Methods & Delivery Estimates

Shipping methods and estimated delivery times are displayed at checkout.

All delivery timeframes are estimates only and are not guaranteed.

Delivery times may be affected by:

  • Carrier delays
  • Weather conditions
  • High-volume shipping periods
  • Supply chain disruptions
  • Incorrect or incomplete addresses
  • Events outside of our control

ETRNL PRZNSE does not guarantee delivery by a specific date.

3. Third-Party Fulfillment

Some products are produced and shipped through third-party fulfillment providers.

By placing an order, you acknowledge and agree that:

  • Production and shipping origin may vary
  • Packaging and materials may vary
  • Minor variations in print, color, or placement may occur

These variations do not constitute defects.

We are not responsible for delays or errors caused by third-party fulfillment providers outside of our reasonable control.

4. Shipping Risk, Carrier Responsibility & Title Transfer

Once an order is transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Title and risk of loss transfer to the customer upon delivery of the order to the shipping carrier.

Once a package is in carrier possession, ETRNL PRZNSE is not responsible for loss, theft, damage, or delays that occur during transit or after carrier acceptance of the package.

Packages marked as delivered by the carrier are considered fulfilled.

Customers must contact the shipping carrier directly for delivery disputes.

5. Incorrect or Incomplete Address

Customers are solely responsible for providing accurate shipping information.

We are not responsible for:

  • Incorrect addresses
  • Incomplete addresses
  • Returned shipments due to address errors
  • Failed delivery attempts

If a package is returned due to address issues, reshipment may require additional shipping fees. Refunds are not issued for address errors.

6. Lost or Stolen Packages

If a package is marked as delivered but cannot be located, the customer must contact the shipping carrier directly to file a claim.

ETRNL PRZNSE is not responsible for packages lost or stolen after confirmed delivery.

We may, at our discretion, assist by providing tracking information, but we are not obligated to replace or refund such orders.

7. Damaged Packages

If your order arrives damaged, you must:

Failure to notify us within 5 days constitutes acceptance of the product in its delivered condition.

If approved, we may offer a replacement at our discretion. Refunds are only issued where required by law or approved at our discretion.

8. Shipping Restrictions

We ship within the United States only.

We do not ship to:

  • International addresses
  • Freight forwarding services
  • Addresses deemed high-risk for fraud

We reserve the right to refuse shipment to any address at our discretion.

9. Shipping Fees

Shipping fees are calculated at checkout based on destination, product type, and shipping method.

Shipping fees are non-refundable once an order has been processed.

10. Undeliverable or Refused Shipments

If a shipment is returned due to:

  • Incorrect address
  • Refusal of delivery
  • Failure to collect package

We are not required to issue a refund.

Reshipment, if requested, may require additional shipping fees.

11. Force Majeure

We are not liable for delays or failures in delivery caused by events outside of our control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Carrier disruptions
  • Labor strikes
  • Government actions
  • Supply chain interruptions
  • Public health emergencies

Delivery obligations are suspended during such events.

12. Limitation of Liability

To the fullest extent permitted by law, ETRNL PRZNSE shall not be liable for indirect, incidental, special, or consequential damages arising from shipping or delivery issues.

Total liability related to any shipping issue shall not exceed the amount paid for the specific product in question.

13. Policy Updates

We reserve the right to update this Shipping Policy at any time. Updates take effect immediately upon posting.

Continued use of the Services constitutes acceptance of any revised policy.

14. Contact Information

ETRNL PRZNSE
1985 W Henderson Rd
Suite 1244
Columbus, Ohio 43220
United States

Email: support@etrnlprznse.com